QueueMetrics > QueueMetrics installation

Upgrade from 1.4.4 to 1.4.7 problem

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tank30:
Hi,
 after upgrading to 1.4.7 from 1.4.4 the possibility for listening to recorded calls is lost. I cannot listen to recorded calls even though they are there.
I used qm_show_files.do  and the files are there!
Also another strange thing is after downloading and installing 1.4.7 , the license info gives me the below:
Software release: Loway QueueMetrics - 1.4.4
Maximum licenced agents:     20 [S:1]
Licence expires on:  2011-05-02
   Show end-user licence agreement 
 
Operating System:  O.S.: Linux - Ver: 2.6.18-4-amd64 - amd64 
Java Runtime:  Version: 1.5.0_14
Vendor: Sun Microsystems Inc.
Class Version: 49.0
Java Home: /usr/lib/jvm/java-1.5.0-sun-1.5.0.14/jre
[...] 
System path:  /var/lib/tomcat5/webapps/queuemetrics/WEB-INF 
Loway TPF:  Version: $Revision: 1.47 $ #Build: 1221#P 
Language pack:  $Id: queuemetrics_en_US.properties,v 1.19 2008/06/23 19:13:07 lenz Exp $ 
System time:  Java Time: 2008-11-06 16:22:55 [1225981375]
Java Time Zone: Europe/Nicosia
MySQL Time: 2008-11-06 16:22:55.0 [1225981375] 


which is a bit strange!!!!!

tank30:
Here is part of the log for when requesting data for a specific call:

2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Estraggo dati della riga #73
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Searching audio: srv: '' clid: '1225966461.2242'
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Condiz: true.true.true.
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Cerco files contenenti '1225966461.2242' nella directory '/var/spool/asterisk/monitor/'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Trovato file: '/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-11-06-12:14:45-99219345-1225966461.2242-.WAV'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:43 StandardContext[/queuemetrics]LowayTransactionController: [89796CC55655555304C521DA85F9358D] Tempo totale esecuzione verbo 'qm_popup_call': 617 ms



It seems that the file is found but the URL does not show up in the new popup window so i can listen to it..

QueueMetrics:
Can you post a  screenshot of the popup? it really looks like the file is found. Mybe it just hides because the popup is too small for your fonts/browser settings?

tank30:
Hi,
here is the snapshot.

http://i36.tinypic.com/qx78jn.jpg

QueueMetrics:
Does your user have all required kays as per http://queuemetrics.com/manuals/QueueMetrics%20User%20Manual%20147.htm#_Toc209947486 ?

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