QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: yojarmye on May 03, 2010, 22:45:25

Title: report unanswered call´s & waiting time
Post by: yojarmye on May 03, 2010, 22:45:25

Hello,

I would like to create a new report to show me only the sum of all missed calls (n queues) that have a waiting period of more than 10 seconds. This is possible?
I've been looking at the configuration of the reports, but I have not seen anything that can help me ...

If someone has something like echo or can guide me how to do it, I would appreciate.

Thanks

Title: Re: report unanswered call´s & waiting time
Post by: QueueMetrics on May 04, 2010, 15:37:52

You can run a filter on through the Custom Report so that you pick only calls that are longer than 10 seconds.