QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: barryf on November 27, 2008, 17:22:39

Title: Agents on Outbound call still show as available in other queues
Post by: barryf on November 27, 2008, 17:22:39

Hi,

Using dynamic agents on Asterisk 1.2.26 with QM 1.4.7

If an agent is a member of several inbound queues, as well as Outbound using queueDial.agi, when they make an outbound call they still show up both in Asterisk and QM as being available.

How can I get Asterisk to know that the agent is on a call?

Thanks.

-Barry Flanagan

Title: Re: Agents on Outbound call still show as available in other queues
Post by: QueueMetrics on November 27, 2008, 18:14:05

In Asterisk, no doubt, because the agent is "fake"; unless you rout the call to the Agent/XXX interface.
In QM, they should be seen as "in use".

Title: Re: Agents on Outbound call still show as available in other queues
Post by: barryf on November 27, 2008, 18:27:16

Yes, I do route to the Agent/XXX interface.

No,. they do not show up as "in use" on QM.

If I monitor the Outbound queue, they show up as in use. If, however, I am monitoring one of the other queues to which they belong, they are shown as available.

-Barry

Title: Re: Agents on Outbound call still show as available in other queues
Post by: QueueMetrics on November 28, 2008, 08:59:01

What happens if you run a show agents in Asterisk while they're on call?