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QueueMetrics Call-Center Software 22.02 Video Tutorial

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Mausabot:
QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.

Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.

Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02?lid=U353

Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.

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