QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on September 27, 2011, 19:36:48

Title: attended transfer appear in QM to queue not to the extension was transfered
Post by: emel_punk on September 27, 2011, 19:36:48

HI

as the title said, my attended transfer appear  in QM :

- Transferred to:       800

not to the extension was really transfered, when the transfered is blind its OK.

why is that? :o

Title: Re: attended transfer appear in QM to queue not to the extension was transfered
Post by: QueueMetrics on September 29, 2011, 11:33:20

Not sure I understand the question?  ;)
Can you please explain again what happended?

Title: Re: attended transfer appear in QM to queue not to the extension was transfered
Post by: emel_punk on November 01, 2011, 23:34:02

When an agent do an Attended Transfer to an extension (1100). And then i check my reports.... the answer details says.

DATE                      |CALLER      | QUEUE       |WAIT    |DURATION |POS |DISCONECTION |HANDLED BY        ATTEMPTS| CODE         |  STINTS
11/01 - 07:51:38    14227660    Operadora    0:08      1:13             0    Transfer 800      Pedro Sandoval    1                transf-rr.hh    1    


The transfer was done to extensions 1100 but  says TRANSFER 800  which is a queue.

Title: Re: attended transfer appear in QM to queue not to the extension was transfered
Post by: QueueMetrics on January 18, 2012, 18:14:52

I really have no idea....