QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: bhenry on July 29, 2011, 19:01:21

Title: Outbound calling - Show agents as IN USE for a queue?
Post by: bhenry on July 29, 2011, 19:01:21

I just started testing the outbound calling using the dial button on the agents page.  Everything on queuemetrics gets tracked perfectly. 

My only issue is that a "queue show" on the asterisk console shows that the agent on the outbound call is "Not in Use".  I realize this is more of an Asterisk related question but ideally what I am trying to achieve is that if an gents is on an outbound queue call, they do not get inbound Queue calls.  Any ideas?

I am using Asterisk 1.6 with FreePBX - Skip busy agents and ringinuse=no.

My extensions are not registered to Asterisk but connected through a trunk.

-Brendan

Title: Re: Outbound calling - Show agents as IN USE for a queue?
Post by: QueueMetrics on August 09, 2011, 10:24:34

This is so because, well, Asterisk queues are unaware of outbound calls. I would not know how to force the state as in_use.

Title: Re: Outbound calling - Show agents as IN USE for a queue?
Post by: bhenry on August 09, 2011, 13:03:20

I suppose I could have the dial button insert a pause before the outbound dial...

Title: Re: Outbound calling - Show agents as IN USE for a queue?
Post by: QueueMetrics on August 10, 2011, 11:22:09

But you would see the agent as paused in the reports, so this would not really do.