QueueMetrics > Outbound and QueueMetrics

Dialout on icon page not working

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ardyhash:
Greetings,

We have at least one agent for whom the Dialout interface on the ICON page does not work. She loggs into an outgoing queue, selects a Campaign from the dropdown in the Dialout windows, types in a valid phone number, presses the green call button and nothing happens. The asterisk logs create the following two lines:

[2015-10-27 14:46:10] NOTICE[22784][C-0002d4d3]: chan_local.c:968 local_call: No such extension/context @from-internal while calling Local channel
[2015-10-27 14:46:10] NOTICE[22784][C-0002d4d3]: channel.c:5694 __ast_request_and_dial: Unable to call channel Local/@from-internal/n

If I log into queuemetrics as myself then login to the same outgoing queue using her extension number as my "Current Extension" I am able to Dialout successfully and her extension rings.

I have tried making her agent and user settings identical to my own, and I have also tried deleting her user and recreating it with no success.

Has anyone else here encountered/solved this issue?

Thank you,
~ardy

mirkox:
Are you sure the agent logged herself in the queues using a valid extension?

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