QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: praetorianwls on August 07, 2014, 12:23:48

Title: agent report not showing informations
Post by: praetorianwls on August 07, 2014, 12:23:48

Hello,

I have an issue with Agent Report, if i'm selecting an agent it doesn't show anything just 0 calls answered and unanswered.
As you can see on printscreen http://imageshack.com/f/eykdNwwtp (http://imageshack.com/f/eykdNwwtp)
Total calls processed:   0 (0 ans / 0 unans)
Ratio:   % ans / % unans

Also i want to mention that i selected for each queue what agents belongs to it. I selected from "Main", "Wrap" and "Spill" columns.

The rest of the queuemetrics works just fine, for example if i make a report per queue 9999, in the report i can see calls, please see the printscreen http://imageshack.com/f/ipd4sVMCp (http://imageshack.com/f/ipd4sVMCp)

Please advice what settings should i do to see calls on Agent Report on each selected agent.

Thank you

Title: Re: agent report not showing informations
Post by: praetorianwls on August 12, 2014, 13:17:24

issue is solved by setting in Cfg Agents - "Asterisk Aliases" the same name as "Agent Description"

Title: Re: agent report not showing informations
Post by: praetorianwls on August 12, 2014, 13:17:54

admin pls close this post
TY