QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: emel_punk on July 30, 2009, 21:50:55

Title: after 20 minutes the call dissapear
Post by: emel_punk on July 30, 2009, 21:50:55

Hi its me again

i've been watching that  there are some calls that after an agent its attending a call and this one extends for  20 minutes,  this one dissapear from my real time monitoring.
where i can extend this time,  so i can see calls on realtime monitoring with a duration of 1 hour.



THANKS  ???

Title: Re: after 20 minutes the call dissapear
Post by: marcos on July 31, 2009, 10:20:00

Hi,
try to change the key values:

default.maxOngoingWaitTime=1000
default.maxOngoingTalkTime=2000

in the configuration.properties file, to a value that better fits your needs (values are in seconds).

Don't forget to restart the QueueMetrics service and to logon/off again.

Thank you and regards,
Marco Signorini.

Title: Re: after 20 minutes the call dissapear
Post by: emel_punk on August 04, 2009, 16:53:01

Thanks Buddy  ;D