QueueMetrics > General Asterisk configuration
Tracking multiple inbound numbers
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nikeshshk:
Hi,
I have quemetrics Loway QueueMetrics - 14.06.2
I have a setup where all inbound numbers drop in one queue and agents get call from that single queue.
I have followed this
http://queuemetrics.com/faq.jsp#faq-031-did_track_2
inorder to track inbound calls. But Still there is no sucess. I still cant find D7 under All Reports ยป Area code analysis and only seeing codes as
+19 2 15:34 7:47 0:06
012 14 36:14 2:35 0:09
018 5 20:20 4:04 0:08
020 7 21:53 3:07 0:05
074 1 0:56 0:56 0:22
203 2 0:12 0:06 0:00
442 2 0:08 0:04 0:00
may be How to set caller id is required as described below
http://queuemetrics.com/faq.jsp?uid=faq-024-clid
but i cant find that on my elastix extensions.conf
Can you help me on how to track calls for different inbound number please.
I also looked into
Tracking hourly call distribution for multiple incoming DIDs from
http://queuemetrics.com/faq.jsp?uid=faq-031-did_track_2
but here as well i dont know where to place
exten => s,n, .....
exten => s,n,Macro(qm-lostcall,did-11,${CALLERID(name)})
exten => s,n,Queue(service-q,,30)
exten => s,n, .....
[macro-qm-lostcall]
; ${ARG1} - the name for the fake queue
; ${ARG2} - the caller id to be logged
exten => s,1,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ENTERQUEUE||${ARG2}" >> /var/log/asterisk/queue_log )
exten => s,2,System( echo "${EPOCH}|${UNIQUEID}.1|${ARG1}|NONE|ABANDON|0|0|0" >> /var/log/asterisk/queue_log )
Can you please help me on both of this.
Thank You
nikeshshk:
Hi All,
Can you please suggest me for this problem
thanks
nikeshshk:
Back again
No response to me yet :(
mirkox:
Hi nikeshshk,
sorry for that, notifies didn't work.
What you should do is to open extensions_custom.conf and create a [from-trunk-custom] context where you will include the normal [from-trunk] then add your additional operation.
(Why didn't edit directly [from-trunk] in extensions.conf? Because elastix will likely overwrite that file if you update).
Then remember to go to the trunk settings and change from "from-trunk" to "from-trunk-custom"
Mirko
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