QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: moa on February 06, 2008, 18:20:13

Title: After call wait time
Post by: moa on February 06, 2008, 18:20:13

I don't know if this has been covered before. I tried searching and came up with nothing.

Has anyone created an "after call wait" button.  I was thinking something that used the pauses in QM and set the Agent as busy until they were finished with their ticket. Then another button that set them back to ready.

Any insight would be helpful.

Title: Re: After call wait time
Post by: QueueMetrics on February 09, 2008, 10:26:39

You could do this from the web interface.
In Asterisk there is a fixed "wrapuptime", but I never found it very useful because the wrap up time actually depends on what you're doing....