QueueMetrics > Running QueueMetrics

ACD attempts clarification

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tank30:
OK, lets see an example.
I see that i have Total 30 answered calls by agent in total (Sunday is slow day,  ;D ).
Total unanswered calls 3.
On Att. tab i see only 2 inbound ACD attempts and 2 agents.  Agent 1 has had 2 lost attempts and 0 taken.
Agent 2 had 0 lost attempts and 1 taken.
For ACD attempts by queue on queue A i have 1 lost  0 taken  and for queue B i have 1 lost and 1 taken.

Can you please explain how these numbers fit together? I mean 33 total calls but only 2 inbound ACD attempts?

Thanks
KM

QueueMetrics:
Are you using the agentattempt patch (on 1.2) or 1.4?

tank30:
Hi.
I am using Asterisk 1.4.17.

tank30:
Hello,

  found anything about this issue? 


KM

QueueMetrics:
This is filed as bug #268.

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