QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: bilalghayad on April 02, 2012, 22:55:20

Title: queuemetrics and vicidial: why to add the queues manual?
Post by: bilalghayad on April 02, 2012, 22:55:20

Hi;

Why I have to configure the queues manually in the vicidial? Actually it is a bothering method, it should be detected automatically. Any method to overcome this?

One more thing, with vicidial, we can use queuesmetrics to generate quality assessment?

Regards
Bilal

Title: Re: queuemetrics and vicidial: why to add the queues manual?
Post by: QueueMetrics on April 04, 2012, 15:35:39

Qm covers the reporting part, so it will do QA on all calls it tracks.