QueueMetrics > Running QueueMetrics

agent report not showing informations

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praetorianwls:
Hello,

I have an issue with Agent Report, if i'm selecting an agent it doesn't show anything just 0 calls answered and unanswered.
As you can see on printscreen http://imageshack.com/f/eykdNwwtp
Total calls processed:   0 (0 ans / 0 unans)
Ratio:   % ans / % unans

Also i want to mention that i selected for each queue what agents belongs to it. I selected from "Main", "Wrap" and "Spill" columns.

The rest of the queuemetrics works just fine, for example if i make a report per queue 9999, in the report i can see calls, please see the printscreen http://imageshack.com/f/ipd4sVMCp

Please advice what settings should i do to see calls on Agent Report on each selected agent.

Thank you

praetorianwls:
issue is solved by setting in Cfg Agents - "Asterisk Aliases" the same name as "Agent Description"

praetorianwls:
admin pls close this post
TY

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