QueueMetrics > Improving QueueMetrics

Agent blue pause

(1/1)

siva.ssk7:
Team, Agent are putting their extensions as busy by keeping their dialpads in in busy mode, due to that calls are waiting to their agents and not landing is there anything to track.

mirkox:
Hi,
the possible solutions are two:

- try to disable that button from the phone's admin panel
- change ring strategy for your queue (usually leastrecent is not a good choice if hte agents use that button),

Regards
Mirko

siva.ssk7:
There is no option to disable that because its hard phone (Dialpad with Headset) also i tried with softphone 3cx that also DND option is there can you please suggest what strategy and better soft phone for using this.

siva.ssk7:
please reply for this thread

QueueMetrics:
We cannot do much about this as Asterisk is likely not aware of anything; so it will still try to route calls to them. The need to use Asterisk pauses to go to pause.

Navigation

[0] Message Index