QueueMetrics > Outbound and QueueMetrics

Outbound calling - Show agents as IN USE for a queue?

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bhenry:
I just started testing the outbound calling using the dial button on the agents page.  Everything on queuemetrics gets tracked perfectly. 

My only issue is that a "queue show" on the asterisk console shows that the agent on the outbound call is "Not in Use".  I realize this is more of an Asterisk related question but ideally what I am trying to achieve is that if an gents is on an outbound queue call, they do not get inbound Queue calls.  Any ideas?

I am using Asterisk 1.6 with FreePBX - Skip busy agents and ringinuse=no.

My extensions are not registered to Asterisk but connected through a trunk.

-Brendan

QueueMetrics:
This is so because, well, Asterisk queues are unaware of outbound calls. I would not know how to force the state as in_use.

bhenry:
I suppose I could have the dial button insert a pause before the outbound dial...

QueueMetrics:
But you would see the agent as paused in the reports, so this would not really do.

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