QueueMetrics > Scripting QueueMetrics
RealtimeDO.RTRiassunto Not returning Num Agents and Ready Agents in 14.06.2
barryf:
Almost up to date now.
However, one more change I see - it appears that for Outbound queues, it shows the number of agents in the "all selected" but not in the queue itself.
Is this the correct behaviour?
Thanks
-Barry
mirkox:
Hi barryf,
are the agents members of that queue?
barryf:
--- Quote from: mirkox on September 16, 2014, 15:53:07 ---Hi barryf,
are the agents members of that queue?
--- End quote ---
Yes. As you can see from the screenshot, I am querying only one queue, and QM is returning N.agents = 2 and Ready Agents = 2 for "All selected" and none for the only queue I actually queried.
Therefore QM knows that there are 2 ready agents in the queue, but is only returning them for all selected and not the actual queue itself.
mirkox:
Actually that could be a bug, I'll have someone from developer team verify this asap. (it is marked as Bug #2487).
Mirko
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