QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: sibertron on May 26, 2009, 19:37:33

Title: Agent Listing
Post by: sibertron on May 26, 2009, 19:37:33

Is there a way I can change the way agent names are listed on the real time monitor or group them under sub groups so that it becomes easier to read through the screen ?

Title: Re: Agent Listing
Post by: QueueMetrics on May 27, 2009, 09:24:51

Yes "Locations" are what you are looking for.
See http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#Using_Locations

Title: Re: Agent Listing
Post by: sibertron on May 28, 2009, 23:00:17

Thanks for the input - we are already using locations and it helps to a certain extent but I am looking for a way which allows me to filter agents based on their queue status - red, orange or green OR list them on a single screen (No location selected) but in their own group (City A or City B). Either one will be help full.

Title: Re: Agent Listing
Post by: QueueMetrics on May 29, 2009, 09:23:58

I think it might be possible to add a sortable column, so that you can see them by call status at a given point in time.

Title: Re: Agent Listing
Post by: sibertron on June 02, 2009, 12:45:40

Can you give me steps on how this can be done ?

Title: Re: Agent Listing
Post by: QueueMetrics on June 02, 2009, 13:25:31

This is something that needs to be done by our developers. If somebody else is interested in this, we will add this as a new feature....

Title: Re: Agent Listing
Post by: sibertron on August 10, 2011, 18:51:22

Any possibility of this getting added as a feature in the near future?

Title: Re: Agent Listing
Post by: QueueMetrics on August 11, 2011, 10:47:10

If you need this in a short timeframe, you can contact Loway for a custom implementation.