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Transfering Queue Calls (Agent Monitor)

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rgrignon:
Scenario:

Queue call is answered by agent - The agent monitor sees the call and the "talking" column shows that it is an active call.



I then transfer the call to a non acd user (blind or attended). In each case the agent monitor still shows that the call is active, however, issuing a CLI>"queue show" does indicate that the agent can accept another call.

At this point I can accept a new acd call but the agent monitor now shows two active calls at the same time for the agent



Thoughts?????

QueueMetrics:
How was the transfer made? see http://queuemetrics.com/faq.jsp#faq-053-transfers

rgrignon:
I got the same results doing ##, **, Transfer Button or BlindTransfer Button on the polycom...

I am passing t as an option...

QueueMetrics:
Which version of Asterisk is that?
Also, do you see a TRANSFER record on the queue_log?

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