QueueMetrics > Running QueueMetrics

Log agent configuration changes in queues

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Stephenv:
Hi

We have different shifts in our call centre and it appears that one of the supervisors from day shift, is changing agents assignments to queues of the night shift.

How can I log who makes changes to the queues, changing agents  or removing them from queues ?

mirkox:
Hi Stephen, at the moment there's no detailed log about this but if you go into an editor, like the details of a queue, you can see which user did the last edit on that queue and the time of the edit
Mirko

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