QueueMetrics > Running QueueMetrics

Agent showed in the queue, even if softphone is closed

(1/3) > >>

astor99:
Hi,
After an agent is connected into a queue, he results active in QM, even if the softphone client was closed
(and the user unregistered).
Do you know why ? How to solve that ?  ???
Thank you.

QueueMetrics:
This means the user forgot to logoff, so from the point of view of Asterisk he's still there. Basically it's their supervisor that should carry a large stick to avoid such incidents :)

mudslide567:
still would be very useful to have functionality for a supervisor to log off agents.  you are correct that discipline is needed but even then, accidents still happen.

QueueMetrics:
Yes but a supervisor can usually do that by repeating the logoff procedure an agent would have used.  I agree it would be useful to have that available from the RT screen in QM :)

astor99:
My agent could be remoted (at home). How can a supervisor know if his client is running or not ?  ::)

Can Asterisk force a logoff procedure if an unregistering event occurs ?

Navigation

[0] Message Index

[#] Next page