QueueMetrics > Outbound and QueueMetrics
Outbound with Asterisk 1.6
viniciusfontes:
Turns out the dialplan provided by Loway actually has two entries much similar to those you kindly posted. The problem was on queue_log that wasn't being generated due to a permissions problem.
Unfortunely there's still one thing bugging me: when an agent logs in, he doesn't show up on the wallboard until he makes his first call. That's not much of an issue (altought I would like to have that working if possible), but the real problem is that when the agent logs off, he still is listed as logged in on the wallboard. Here's a few entries on my queue_log:
1267634130|1267634122.11|NONE|Local/101@xagents|AGENTCALLBACKLOGIN|201
1267634130|1267634122.11|q-001|Local/101@xagents|ADDMEMBER|
1267634228|1267634228.12|q-001|Agent/101|ENTERQUEUE|-|21047051|
1267634234|1267634228.12|q-001|Agent/101|CONNECT|6||
1267634247|1267634228.12|q-001|Agent/101|COMPLETECALLER|6|13|
1267634266|1267634260.16|q-001|Local/101@xagents|REMOVEMEMBER|
1267634266|1267634260.16|NONE|Local/101@xagents|AGENTCALLBACKLOGOFF|
Even after that, the agent is still listed as logged in. Any ideas on solving this?
barryf:
--- Quote from: viniciusfontes on March 03, 2010, 17:44:56 --- the real problem is that when the agent logs off, he still is listed as logged in on the wallboard. Here's a few entries on my queue_log:
1267634130|1267634122.11|NONE|Local/101@xagents|AGENTCALLBACKLOGIN|201
1267634130|1267634122.11|q-001|Local/101@xagents|ADDMEMBER|
1267634228|1267634228.12|q-001|Agent/101|ENTERQUEUE|-|21047051|
1267634234|1267634228.12|q-001|Agent/101|CONNECT|6||
1267634247|1267634228.12|q-001|Agent/101|COMPLETECALLER|6|13|
1267634266|1267634260.16|q-001|Local/101@xagents|REMOVEMEMBER|
1267634266|1267634260.16|NONE|Local/101@xagents|AGENTCALLBACKLOGOFF|
Even after that, the agent is still listed as logged in. Any ideas on solving this?
--- End quote ---
Hi,
The problem is that you are alternating between referring to your aghents as Agent/101 and as Local/101
Queuemetrics by default expects to see Agent/ - that's why it is seeing the agent once they are on a call, but not the login/logoff part.
If you edit configuration.properties and change:
# Rewrites Local/XXX@ext channels in the format Agent/XXX
default.rewriteLocalChannels=false
to
# Rewrites Local/XXX@ext channels in the format Agent/XXX
default.rewriteLocalChannels=true
...you should be good.
Hope this helps.
-Barry
QueueMetrics:
;D
barryf:
--- Quote from: QueueMetrics on March 04, 2010, 16:13:22 --- ;D
--- End quote ---
Yeah, but I'm still listed as a newbie :'(
QueueMetrics:
Do we have to list you as "Non-continnetal support team"? ;D
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version