QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: Brandonb on December 18, 2007, 22:54:24

Title: Logging into Multiple Queues causing Logoff's
Post by: Brandonb on December 18, 2007, 22:54:24

Let me explain the setup here briefly, we have support agents that also have to log into our jr .Sales queue. I setup the support as follows thanks to the new guide. I static assign A3755 into both the sales and support queue, and edit the .conf. Everything seems to work fine for the first call but then after that It logs the agent off with queuemetrics reporting auto log off. I am curious if this is even possible? It seems plausible and am just missing a piece of code. Thanks in advance for the help

Title: Re: Logging into Multiple Queues causing Logoff's
Post by: QueueMetrics on December 19, 2007, 10:20:26

If QM reports Autologoff it means that it was written by Asterisk in the queue_log so I have all reasons to believe it. Autologoffs are usually caused by the agent not answering the call for a given time, but my sugfgestion is to keep the CLI open and see what Asterisk prints.

Title: Re: Logging into Multiple Queues causing Logoff's
Post by: Brandonb on December 20, 2007, 20:08:17

Ok well I figured out that 555 is the command for chain spy...oops, but I have one more question for you. What is the proper syntax to disable auto log off?

Title: Re: Logging into Multiple Queues causing Logoff's
Post by: revolution on January 07, 2008, 22:35:23

Quote from: Brandonb on December 20, 2007, 20:08:17

Ok well I figured out that 555 is the command for chain spy...oops, but I have one more question for you. What is the proper syntax to disable auto log off?

look in agents.conf

Title: Re: Logging into Multiple Queues causing Logoff's
Post by: QueueMetrics on January 25, 2008, 09:47:25

Or just turn it on so high (like 1000 seconds) that it makes sense.