QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: clara on April 08, 2008, 17:07:26

Title: How to stop recording Calls
Post by: clara on April 08, 2008, 17:07:26: Hello,

I tried to stop recording calls setting recordagentcalls=no. Nothing change, files are still created in directory /var/spool/asterisk/monitor.

Somebody have an idea?
Title: Re: How to stop recording Calls
Post by: QueueMetrics on April 10, 2008, 12:41:17: How is your dialplan?
Title: Re: How to stop recording Calls
Post by: clara on April 10, 2008, 16:39:43: I have a trunk SIP with a Cisco Call Manager. Calls are comming from this trunk to the queue 69011. The agents are using Cisco Phones, it means the calls are sent to the trunk again to join the agents.

[druid-trunks-inbound]
exten=>69011,1,Noop(Appel recu sur ReceptionOCP de ${CALLERIDNUM})
exten=>69011,2,GotoIfTime(00:00-23:59|mon|24|dec?druid-trunks-inbound,69011,10)
exten=>69011,3,GotoIfTime(00:00-23:59|tue|25|dec?druid-trunks-inbound,69011,10)
exten=>69011,4,GotoIfTime(00:00-23:59|wed|26|dec?druid-trunks-inbound,69011,10)
exten=>69011,5,GotoIfTime(00:00-23:59|thu|27|dec?druid-trunks-inbound,69011,10)
exten=>69011,6,GotoIfTime(00:00-23:59|fri|28|dec?druid-trunks-inbound,69011,10)
exten=>69011,7,GotoIfTime(00:00-23:59|mon|31|dec?druid-trunks-inbound,69011,10)
exten=>69011,8,GotoIfTime(00:00-23:59|tue|1|jan?druid-trunks-inbound,69011,10)
exten=>69011,9,GotoIfTime(09:00-15:30|mon-fri|1-31|jan-dec?druid-trunks-inbound,69011,31)
exten=>69011,10,Playback(druid-sounds/OCP-MsgNuit)
exten=>69011,11,Hangup
exten=>69011,31,Noop(${CALLERIDNUM} entre dans la file dattente)
exten=>69011,32,Answer
exten=>69011,33,Ringing
exten=>69011,34,Wait(2)
exten=>69011,35,Playback(druid-sounds/OCP-MessageInformation)
exten=>69011,36,Queue(ReceptionOCP,t,,,180)
exten=>69011,37,Set(__NODEST=)
exten=>69011,38,Playback(druid-sounds/OCP-MsgOccupes)
exten=>69011,n,Hangup

[druid-trunks-outgoing]
exten=>0225461536,1,Noop(Appel vers luis)
exten=>0225461536,2,Macro(dialout-callmanager,0223278353)
exten=>0225461536,n,Hangup
exten=>0225464800,1,Macro(dialout-callmanager,0225464681)
exten=>0225464800,n,Hangup
exten=>0225464803,1,Macro(dialout-callmanager,0225464682)
exten=>0225464803,n,Hangup
exten=>0225464805,1,Macro(dialout-callmanager,0225464683)
exten=>0225464805,n,Hangup

[macro-dialout-callmanager]
exten=>s,1,ChanIsAvail(SIP/cmtr004)
exten=>s,2,Cut(AVAILCHAN=AVAILCHAN,,1)
exten=>s,3,Dial(${AVAILCHAN}/${ARG1})
exten=>s,4,Hangup
exten=>s,102,Congestion

Do you think the calls are recorded when using the trunk or somewhere in dialplan and not when an agent answer them?
Title: Re: How to stop recording Calls
Post by: QueueMetrics on April 11, 2008, 15:13:04: I see nothing in the config that is about call recording. What about your queues.conf and agents.conf?
Title: Re: How to stop recording Calls
Post by: clara on April 14, 2008, 09:24:08: Agents.conf:

[general]
persistentagents=yes
autologoff=15
ackcall=no
recordagentcalls=no

[agents]
todo=SAVE
wrapuptime=5
agent=>0225464788,,Telephone 1
agent=>0225464789,,Telephone 2
agent=>0225464790,,Telephone 3
agent=>0225464791,,Telephone 4
agent=>0225464787,,Back Office
agent=>0225464792,,Back Office
agent=>0225464793,,Back Office
agent=>0225464794,,Back Office
agent=>0225464797,,Back Office
agent=>0225464798,,Back Office
agent=>0223881535,,CTI Test2
;agent=>00223881535,,CTI Test4
agent=>0225461536,,CTI Test3
agent=>69020,,CTI Test4
agent=>0225464917,,Formation1
agent=>0225464698,,Formation2

queues.conf:
[general]
persistentmembers=yes

[agents]
todo=SAVE
wrapuptime=5
agent=>0225464788,,Telephone 1
agent=>0225464789,,Telephone 2
agent=>0225464790,,Telephone 3
agent=>0225464791,,Telephone 4
agent=>0225464787,,Back Office
agent=>0225464792,,Back Office
agent=>0225464793,,Back Office
agent=>0225464794,,Back Office
agent=>0225464797,,Back Office
agent=>0225464798,,Back Office
agent=>0223881535,,CTI Test2
;agent=>00223881535,,CTI Test4
agent=>0225461536,,CTI Test3
agent=>69020,,CTI Test4
agent=>0225464917,,Formation1
agent=>0225464698,,Formation2
Title: Re: How to stop recording Calls
Post by: QueueMetrics on April 14, 2008, 10:18:21: I really see nothing. Are you sure that each and every call gets recorded?
Title: Re: How to stop recording Calls
Post by: clara on April 14, 2008, 11:31:00: I'm not shure that's every call. But it looks like.
Title: Re: How to stop recording Calls
Post by: QueueMetrics on April 14, 2008, 16:48:06: If you run a test call, does it get registered or not?
Title: Re: How to stop recording Calls
Post by: clara on April 16, 2008, 11:53:40: Yes, I'm shure now, all the call are recorded. But in some cases 2 files are genrerated and in others only one:

1208339345.25995-in.wav
1208339345.25995-out.wav

1208339087.25953.wav

If it can help, I'm using an druid+queuemetrics package.
Title: Re: How to stop recording Calls
Post by: QueueMetrics on April 18, 2008, 16:23:56: That is standard Asterisk behaviour. Try running a test call and posting the CLI outpput while there is no other activity on the system.