QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: bhenry on February 16, 2010, 16:27:48

Title: autoopenurl
Post by: bhenry on February 16, 2010, 16:27:48

I used the custom agent buttons to have a button that opens a salesforce page that matches the Caller ID of the last call taken by the agent.  Is there a way to make this auto open every time they get a call?  As far as I know the autoopenurl is for opening queuemetrics call details right?


Regards,
Brendan Henry

Title: Re: autoopenurl
Post by: QueueMetrics on February 16, 2010, 19:19:49

No if you set the autoOpenURL it will try and open the latest new URL as soon as you refreshed the page.

Title: Re: autoopenurl
Post by: bhenry on February 17, 2010, 00:14:11

So the salesforce URL should pop everytime the page refreshes and a new entry has been added?


realtime.agent_autoopenurl=true

realtime.agent_button_1.enabled=true
realtime.agent_button_1.caption=Salesforce
realtime.agent_button_1.url=https://blahurl

Is there any plan to move the Agent page to AJAX?

Title: Re: autoopenurl
Post by: QueueMetrics on February 17, 2010, 09:08:11

This is it:

Quote

realtime.agent_autoopenurl=true

You also need to define the URL by queue, so that it has a URL to open; it will open the URL when you refresh the page.

We are planning to do a rework of the whole agent page, but the problem is that we want to keep the load on the server to a minimum.

Title: Re: autoopenurl
Post by: bhenry on February 18, 2010, 20:23:39

Thanks!  I will be very excited for a new agent page!

Do you think you could give me an example of how to "define the URL by queue"?

Title: Re: autoopenurl
Post by: bhenry on February 18, 2010, 23:06:33

Also is there any way for me to trigger a queuemetrics agent page refresh before the custom button gets the caller ID variable?  This way it could be pressed as soon as the agent gets the call.

Title: Re: autoopenurl
Post by: QueueMetrics on February 19, 2010, 09:37:47

Quote from: bhenry on February 18, 2010, 20:23:39

Do you think you could give me an example of how to "define the URL by queue"?

It's a part of the queue configuration....

Title: Re: autoopenurl
Post by: bhenry on February 22, 2010, 21:13:00

Sorry to bump but is there any way for me to trigger a queuemetrics agent page refresh before the custom button gets the caller ID variable?

Title: Re: autoopenurl
Post by: QueueMetrics on February 23, 2010, 09:44:36

Why do you need it before the custom button gets the URL?

Title: Re: autoopenurl
Post by: bhenry on February 23, 2010, 16:53:42

I need this because I want the custom button to have the most recent call information passed to the URL.  What I am trying to achieve is to have our agents press the custom button as soon as they get a call, as it will open the corresponding salesforce crm page by matching the caller id.  The problem is that when they press it now the custom button uses the caller ID of the previous call and not the current call due to our agent page refresh being 60 seconds.

Title: Re: autoopenurl
Post by: QueueMetrics on February 24, 2010, 12:23:53

You should do a refresh plus autoopen, so that as soon as you are online wityh a caller you get the correct URL.

Title: Re: autoopenurl
Post by: bhenry on February 26, 2010, 15:50:03

Ah, I see your point!  Thanks for the help!

Title: Re: autoopenurl
Post by: QueueMetrics on March 01, 2010, 09:13:19

 ;D