QueueMetrics > Running QueueMetrics

how report for calls not taken by agent ?

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astor99:
Hi,
I am not able to have a queue report that shows how many calls are not answered by every agent (roundrobin strategy).
I can see that all the queue did loose calls, but I don't know which agent didn't take the call.
How can I get that ?

Thank you  :D
Marcello

QueueMetrics:
You need to look at the "Attempts" page.

astor99:
In that page, the results are strange.
In Unanswered page, I see 9 lost calls:



but in Att. page I see 13 lost calls:



Do you kno why ?  ???

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