QueueMetrics > General Asterisk configuration

Realtime Report-Calls Waiting - Showing negative time values, cannot clear them

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QueueMetrics:
But did you change the clock JUST ONCE or do you change it all the time?

smileyphase:
Time was changed once, and then changed back. This is not a routine occurence, and has happened a handful of times in the past few years. We can restrict time changes to after-hours.

SP

QueueMetrics:
I think this would be a better choice :-)
I mean, deleting calls leads to improper reporting in any case.

smileyphase:
What would be the better choice? Leaving 3 dead calls on permanent display on the supervisor screens and wallboards for all time to come, or removing 3 erroneous calls among the thousands processed daily? I can guarantee those three calls won't affect any business decisions.

Is there no way to remove those calls? Where does the data come from?

Thx!

QueueMetrics:
Yes absolutely - find the uniqueid of the calls (click on the call detail) and delete all calls with that  uniqueid from the queue_log table.

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