QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: acrisuser on November 11, 2014, 12:42:27

Title: Call-list panel shows finished calls
Post by: acrisuser on November 11, 2014, 12:42:27

Hi,
When an agent is calling out an external number through a queue, after some seconds of ringing, the agent hears a congestion announcement and the call finishes but the Call-list panel" still shows the call as an ongoing call. The only way I have found to force QM to know that the call already finished is to make the agent logout and login from queues, then the list disappears completely from the list.
Any suggestion?

regards,
DVD

Title: Re: Call-list panel shows finished calls
Post by: mirkox on November 12, 2014, 17:03:01

Hi,

is this the same? http://forum.queuemetrics.com/index.php?topic=1905.msg7242

Title: Re: Call-list panel shows finished calls
Post by: acrisuser on November 13, 2014, 10:02:11

Hi,
yes it's the same. I thought that he was wrong writting the post in that section.

I can see that one person it's answering him, so I close this post.

Sorry by the inconvenients.

Title: Re: Call-list panel shows finished calls
Post by: mirkox on November 13, 2014, 10:07:49

Hi,

no problem! Just to know  ;)