QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: AdrJ on August 12, 2009, 11:31:52

Title: Join multi-stint calls : "yes" by default
Post by: AdrJ on August 12, 2009, 11:31:52

On our system sometimes waiting users go out of a queue to let us do some checks (if we make him re enter the queue or enter the voicemail system when agents are too busy).

So stats made without joining multi-stint calls are unaccurate because in this case it produces too much "abandons".

The problem is that option (set by default to "no") is not proposed in "Quick activity reports" so we are obliged to do custom reports...

This could be great to add an option to set this setting to "yes" by default so we can do quick activity reports.

Thanks!

Title: Re: Join multi-stint calls : "yes" by default
Post by: QueueMetrics on August 17, 2009, 11:39:59

Just set:

default.joinMultiStintCalls=true

You can then change it manually if you need a report without multi-stint mode.

See http://queuemetrics.com/manuals/QM_UserManual-chunked/apd.html