QueueMetrics > Improving QueueMetrics

Auto refresh to all reports

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mrothrock:
It could be a useful feature to add a way to auto refresh any report sort of how realtime monitoring is done.

Example could be a report that is ran first thing in the morning that shows total calls answered for the day and total abandoned for the day.  A call center manager or supervisor could run this report in the morning, set a refresh for X amount of seconds/minutes then just leave that tab open in their browser and refer back to it as needed without having to rerun the report manually all day.

Could even be an option when running custom report to make it an auto refresh report maybe

QueueMetrics:
We plan to do something like that by having "saved reports" that you can pull at any time.
 

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