QueueMetrics forum

WombatDialer => Running WombatDialer => Topic started by: ajerez on July 10, 2014, 17:53:40

Title: Wombat Queue configuration
Post by: ajerez on July 10, 2014, 17:53:40

Hello,

I am quite new with wombat so perhaps my question could be already made

I am configuring wombat to place calls in a callcenter queue
I already create the end point as a queue and select a queue that is created in my system, I have asterisk running in my pbx server,

The fact is that in the home view I see the created queue end point but it seems like is not monitored form my pbx as I have agents logged in but I always see
"- Free: 0 of 0 W:0"

Is there other configuration to made besides create the corresponding end point  in order to wombat knows the queue configuration ?

Thanks in advance,

Title: Re: Wombat Queue configuration
Post by: QueueMetrics on July 16, 2014, 10:11:15

You need to tell the queue to send events via AMI - if you do, when you log agents on and off it should change the number of available agents in real-time
See http://manuals.loway.ch/WD_UserManual-chunked/ch06.html#cbUQ for details

Title: Re: Wombat Queue configuration
Post by: ajerez on July 16, 2014, 21:52:15

Yes I' ve check for "eventwhencalled" parameter and it is set to "yes" in the queue but no activity from the queue is reported.
Is there anything else that I have to configure in order to get the queue activity ?

I have already test campaigns with extension endpoint and it is OK, now I want to test with queue end points

Title: Re: Wombat Queue configuration
Post by: ajerez on July 16, 2014, 22:03:00

I manage to get the queue activity in wombat.

Thanks a lot for your support

Title: Re: Wombat Queue configuration
Post by: QueueMetrics on July 21, 2014, 14:45:06

 ;)