QueueMetrics > Running QueueMetrics

Agents' abillity to log off other agents

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Red_Dragon_X:
Hey all,
I didnt know if this was something that was able to be done, so i didnt want to put it in the suggestions forum until i knew.
My issue is that when agents log in to queuemetrics and hit the logon or logoff buttons they have the abillity to type in any agent's number. I was wondering if this was something that i can change on my own, or if it required a change to be made to Queuemtrics. Im just looking for a way to logon/logoff where the agent number is prefilled in based on the agent that logged in. At first i thought this was something that could be over looked. but it seems that people are logging off other agents so that they will get the next calls in line... shady sales people  ;)

QueueMetrics:
Look at the default.lockedAgentPopupCode config property: If true, the agent cannot change their code in the login/logoff/pause pop-ups. Defaults to false.

Looks like what you need! :)

Red_Dragon_X:
ah ha, see i knew i didnt put it in the improvements section for a reason !

thnk you so much for the response!

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