QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: jivf on March 05, 2019, 03:21:28

Title: Help URL Recordings
Post by: jivf on March 05, 2019, 03:21:28

I install Queuemetrics live and do not see the URL of the audio in the queue details to listen to it.


Can i help me?

Title: Re: Help URL Recordings
Post by: Itgigi (Loway) on March 05, 2019, 10:02:31

Hello Jivf,

The QueueMetrics Live version has a limitation regarding the recordings.

The recordings have to be in a https format. To address this issue we partnered with CallCabinet.

https://www.callcabinet.com/loway-queuemetrics-call-recording/

They offer a hosting platform for the recordings. You can get in touch with them and arrange the best solution.

Best Regards,
Iacob

Title: Re: Help URL Recordings
Post by: jivf on March 09, 2019, 00:24:48

I am trying atmos integration with queuemetrics, I already see the url of the incoming calls in the Queumetrics call detail and I can listen to them, but the outgoing calls I only see the URL and when I click play it does not play anything, it seems that the audio is empty. However in the callcabinet portal if I listen to the audio. Can you help me?