QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: faqeerali on July 04, 2008, 13:23:15

Title: QueueMetric Vicidial Integration
Post by: faqeerali on July 04, 2008, 13:23:15

We have configured vicidial for out bound call centre application.
We are trying to use queuemetrics as a reporting tool for it, and we have configured vicidial for queuemetrics reporting through vicidial's web interface system setting.

queue metrice is showing the data through the queuemetrice storage info page.
Vicidial is also populating the queue_log lable of queuemetrics.

The problem is that queuemetrics fails to generate any vicidial's reports,
please advice on vicidial + queuemetrics integration.

Best Regards
FQ 

 

Title: Re: QueueMetric Vicidial Integration
Post by: QueueMetrics on July 22, 2008, 09:02:08

In QM, set the "filename" as e.g.  sql:P001, where P001 is the name of the partition that your ViciDial instance writes to (easy to see that by using the MySQL storage entry under the config menu).
Then you should configure the queues (i.e. campaigns) you are running on the ViciDial in QM.
This should be it.