QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: EugeneTM on April 08, 2009, 15:22:14

Title: outbound calls (not from web-interface)
Post by: EugeneTM on April 08, 2009, 15:22:14

Hello
Can i see in realtime monitoring (and in others reports) outbound calls (On phone outbound) if my agents make
calls not from web-interface of queuemetrics (with Dial button)?
They are calling from softphone's.
Thanks.

Title: Re: outbound calls
Post by: QueueMetrics on April 09, 2009, 09:55:45

Of course you can, as long as you use the piece of dialplan that logs them correctly.

Title: Re: outbound calls
Post by: EugeneTM on April 09, 2009, 11:14:15

in configuration.properties i see:
callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics

but in extensions_queuemetrics.conf i cannot see exten 13 in queuemetrics context

Title: Re: outbound calls
Post by: QueueMetrics on April 09, 2009, 12:00:42

This must be a mistake. We'll fix it ASAP.
Use extension 28@queuemetrics instead.
See also: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ar01s03.html#_configuration_changes

Title: Re: outbound calls
Post by: QueueMetrics on April 09, 2009, 12:02:57

We are tracking this as bug #681

Title: Re: outbound calls
Post by: marcos on April 09, 2009, 12:12:28

Hello.

The callfile.agentdial section is something old and nomore used by QueueMetrics code. We forgot to remove from the default configuration file.
The Dial button present in the Agent page refers to the callfile.customdial section in the configuration file.
Please refer to the link above for the details.

Thank you for your feedback,
Marco.

Title: Re: outbound calls
Post by: EugeneTM on April 09, 2009, 15:57:58

Quote from: QueueMetrics on April 09, 2009, 09:55:45

Of course you can, as long as you use the piece of dialplan that logs them correctly.

Pls, advise me, what exactly I must change in my extensions.conf?
What piece of extensions_queumetrics.conf i can copy to my extensions.conf and see outbound calls?

Title: Re: outbound calls (not from web-interface)
Post by: EugeneTM on April 10, 2009, 09:11:25

well done!
thanks to all!

Title: Re: outbound calls (not from web-interface)
Post by: QueueMetrics on April 10, 2009, 11:53:59

 ;D