QueueMetrics forum
QueueMetrics => Running QueueMetrics => Topic started by: coolname on January 11, 2012, 03:51:45
Title:
ivr info
Post by:
coolname
on
January 11, 2012, 03:51:45
if a call transfer from one queue to another,which record will the ivr info associate？
Title:
Re: ivr info
Post by:
QueueMetrics
on
January 18, 2012, 18:07:00
The iVR INFO goes only to the first queue.