QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: john.salazar on May 08, 2012, 17:07:06

Title: Overiding call outcome default maximum timeframe
Post by: john.salazar on May 08, 2012, 17:07:06

Hi,

 How can i change this default maximum timeframe of 30 minutes for adding call outcome. Queuemetrics version 12.2.4.

 -Outcome is the call outcome that the agent can set for this call. This must be set within a maximum timeframe of 30 minutes from the moment the call enters the queue; after this given period the call outcome cannot be added as the icon is no longer present.

Thanks in advance.

Title: Re: Overiding call outcome default maximum timeframe
Post by: QueueMetrics on May 09, 2012, 13:34:24

This cannot be overridden. Of course, nothing prevents you from inserting a record with a timestamp that is within the 30 minutes even days later  ;D

Title: Re: Overiding call outcome default maximum timeframe
Post by: john.salazar on May 10, 2012, 18:00:00

What do you mean by "nothing prevents you from inserting a record with a timestamp that is within the 30 minutes even days later"? Do you mean manually inserting the call outcome in queue_log table?

Title: Re: Overiding call outcome default maximum timeframe
Post by: QueueMetrics on May 15, 2012, 11:06:41

Yes. This may not work in the future, but currently works.