QueueMetrics > Running QueueMetrics

Overall Wait Time / Hour

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Daniela.Rusu:
Hello.

I hope that this is not a re-post.

Is there a report that pulls up the overall waiting time? I could only find the reports split into wait time for answered and wait time for answered. I would need a report that could pull the combined wait time.

Any help is appreciated.
Daniela

mirkox:
Hello Daniela,

actually there's no such report, what you could do is to create a report page which as both the Answered/Unanswered details reports.

Kind Regards
Mirko

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