QueueMetrics > Running QueueMetrics

Problem with duration of call

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ecriollo_prac:
Hello.

we have queue from you and in the duration of the calls it start at 11 or 12 minutes, instead of what it should be, i guess 0 seconds since the call is starting.

could you please let me know why this is happenning and how to fix it ?

thank you very much

Edgar Criollo.
+ 57 1 6214492

QueueMetrics:
99% the clocks of the Asterisk server, or the QM server, or the MySQl serbver are off thiose 11 minutes from each other. My suggestion is to run some knid of script to sync the clock, like:


--- Code: ---ntpdate time.ien.it
--- End code ---

on all servers, maybe daily using a cron job - this will make sure the clock is aligned and you should see no more of such problems.
 

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