QueueMetrics > Running QueueMetrics

Call Status

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gopal2k:
So do we need to do anything in the dialplan?

Regards

QueueMetrics:
I'd try and follow the call route (like if you have macros or anything) that have the call always complete in the same way. It's inbound calls, correct?

gopal2k:
Yes, its an Inbound call. And following is the simple example which am using for my inbound calls,

exten => _X.,1,Answer()
exten => _X.,n,Set(QUEUE_NAME=TESTQUEUE)
exten => _X.,n,Set(START_TIME=${STRFTIME(${EPOCH},,%Y-%m-%d_%H-%M-%S)})
exten => _X.,n,Set(MONITOR_FILENAME=TESTQUEUE/IN/${STRFTIME(${EPOCH},,%Y-%m)}/${STRFTIME(${EPOCH},,%d)}/${CALLERID(number)}-${START_TIME}-${EXTEN}-IN)
exten => _X.,n,Queue(TESTQUEUE,t,,,30000,queue_log.agi,macro(beep))
exten => _X.,n,NoOp(${QUEUESTATUS})
exten => _X.,n,GotoIf($["${QUEUESTATUS}" = "TIMEOUT"]?lbl_project_0:)
exten => _X.,n,GotoIf($["${QUEUESTATUS}" = "FULL"]?lbl_project_0:)
exten => _X.,n,GotoIf($["${QUEUESTATUS}" = "JOINEMPTY"]?lbl_project_0:)
exten => _X.,n,GotoIf($["${QUEUESTATUS}" = "LEAVEEMPTY"]?lbl_project_0:)
exten => _X.,n,GotoIf($["${QUEUESTATUS}" = "JOINUNAVAIL"]?lbl_project_0:)
exten => _X.,n,GotoIf($["${QUEUESTATUS}" = "LEAVEUNAVAIL"]?lbl_project_0:)
exten => _X.,n(lbl_project_0),Hangup()


Thanks.

QueueMetrics:
Maybe it is because you have a macro and/or an AGI. Try creating a "simple" queue and see if this happens. Then try adding the macro and the agi and see where things start going wrong. Unfortunately this is an issue with Asterisk - we report on what Asterisk logs, and if the logs are incorrect we cannot do anything else.

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