QueueMetrics > Running QueueMetrics

Outcome after 30 minutes

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Stephenv:
Hi

I'm sure I saw this question here previously, but I can't find the solution to it using the search.
I have a site where the agents sometimes talk for more than 30 minutes. Once they are done with the call, they are unable to set an outcome to the call.
What do I change to have it start counting the 30 minutes from the end of the call, instead of the beginning of the call?
This site is using version 13.12.4

mirkox:
Hi,

we solved that bug, now the 30 minutes start from the end of the call; update to the latest version (14.06), there's also other interesting stuff such as:

- a nice GUI facelift
- a new JSON API
- the new Agent's Page (you can enable it adding the NEWAGENTPAGE security key to your users)

I suggest the clean tomcat's cache and also your browsers' cache after the update!

Kind Regards
Mirko

Stephenv:
Thanks, I'll see if I can give it a go.
I recall our R&D team saying they had issues making the new version work on SLES 11, but maybe they made it work by now.

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