QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: damian on July 07, 2008, 23:39:26

Title: Agents not shown in some reports
Post by: damian on July 07, 2008, 23:39:26

Hi.
I'm having trouble with the following topic:

When I try to do a flexible report, I choose queue, and time lapse.

If I choose the time lapse where all agent enter the queue, just a few agents are shown.

But if I choose from 0 to 23, all agents are correctly shown.

Agents are properly configured, and even in sessions page shows hours correctly.

Any help?

Thanks in advance, and excuse my poor english.

Title: Re: Agents not shown in some reports
Post by: QueueMetrics on July 22, 2008, 09:16:15

As a general rule, to see agent activity, you should run a report that encompasses the agent sessions. If not, agents with no calls in the specified time frame are not shown. This can be changed by seeting a config switch.

Title: Re: Agents not shown in some reports
Post by: damian on July 22, 2008, 15:11:00

Ok, I'll do the change.
Thanks a lot

Title: Re: Agents not shown in some reports
Post by: QueueMetrics on July 26, 2008, 16:59:50

 ;D