QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: coolname on February 09, 2011, 09:49:37

Title: add a new feature "Call distribution, by day"
Post by: coolname on February 09, 2011, 09:49:37

can QM add a new feature to Call distribution, by day,the horizontal axis is day time ,verticality axis is agent,it is useful for me to calculate the attendance time for the agent。Thanks !

Title: Re: add a new feature "Call distribution, by day"
Post by: QueueMetrics on February 09, 2011, 09:51:28

This wold be complex to do in case you had 100s of agents.... table would get to be too large.

Title: Re: add a new feature "Call distribution, by day"
Post by: coolname on February 22, 2011, 08:50:33

3q