QueueMetrics > QueueMetrics installation

Agent missing from details of unanswered calls

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QueueMetrics:
Do you have anything on the agenti_note table for Agent/897?

tonils:

--- Code: ---mysql> select * from agenti_noti where nome_agente = 'Agent/897';
+-----------+-------------+-------------------+----------+----------+------------------+---------+---------------+--------------+--------------+---------------------+--------------------+---------------------+-------------------+--------------+---------------+
| id_agente | nome_agente | descr_agente      | location | group_by | current_terminal | vnc_url | supervised_by | xmpp_address | payroll_code | sys_dt_creazione    | sys_user_creazione | sys_dt_modifica     | sys_user_modifica | sys_optilock | chiave_agente |
+-----------+-------------+-------------------+----------+----------+------------------+---------+---------------+--------------+--------------+---------------------+--------------------+---------------------+-------------------+--------------+---------------+
|       286 | Agent/897   | Sandiswa Mtombeni |        1 |        1 | -                |         |             0 |              |              | 0000-00-00 00:00:00 |                  0 | 0000-00-00 00:00:00 |                 0 |            0 |               |
+-----------+-------------+-------------------+----------+----------+------------------+---------+---------------+--------------+--------------+---------------------+--------------------+---------------------+-------------------+--------------+---------------+
1 row in set (0.00 sec)

mysql>

--- End code ---

tonils:
any suggestions?

QueueMetrics:
Those are OUTBOUND calls, right? so you should use the CALLOUTBOUND verb instaead of the ENTERQUEUE verb above.

tonils:
Works! Many thanks

When did that change?

Tony

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