Improving QueueMetrics

Topics

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[1] Pause timing

[2] Format Date Column When Exporting Reports

[3] Pause Time Alerts based on Code

[4] Auto refresh to all reports

[5] QM 13.12.1 - Realtime stops updating after using wand in Firefox.

[6] Option to go straight to call detail/recording from Agent Live page

[7] Let Realtime display a friendly log-in extension

[8] Improve Attention Levels

[9] Answer/Unanswered Details blank in PDF report.

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