QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: sbingram on April 01, 2014, 23:42:26

Title: use click-to-dial applications with Queuemetrics
Post by: sbingram on April 01, 2014, 23:42:26

I see references to the API in the Queuemetrics documentation, but it doesn't seem to include placing an outbound call. Is there a way to do this besides posting to the form of the pop-up dialer such that agents don't always have to type the telephone number?

Title: Re: use click-to-dial applications with Queuemetrics
Post by: mirkox on April 02, 2014, 09:39:08

Hello,

there's no API method to place outbound calls.

When you've set up the outbound calls (and you are able to place calls through the agent's page), you can track also outbound calls that are made directly from the phone.

You should create a new trunk on your PBX  that make outbound calls go through our dialplan (queuedial context): Local/$OUTNUM$@queuedial/n

If you want to track only some calls, by using a prefix, just create an outbound route that filters calls that uses that trunk.

For further information: http://manuals.loway.ch/QM_Trixbox-chunked/ch03.html


Kind Regards
Mirko