QueueMetrics > General Asterisk configuration

Problems setting up queues within queues (asterisk 1.8)

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terry_tate:
Our call center recently picked up new campaigns that are not intensive enough to necessitate having users dedicated to only them. After extensive research leading to editing Queue Detail to no avail, we are stumped. Per every instruction online, we need to delimit our queue numbers in the "Queue(s)" field with a | (pipe), but in doing so, the parent queue no longer shows up in the drop down when an agent clicks "Add Member."

All the child queues we are trying to fit together in this group exist in our Asterisk server, and as separate queues in Queuemetrics. Most importantly, they are all functional as separate entities, but we simply cannot group them together.

We are trying to use Dynamic agents, assigning none of them to the queues (dynamically or statically) in Elastix.

Where should we go from here? Are the changes we need to make in Asterisk or Queuemetrics? Everywhere seems to point to the elusive `Queue()` function in Asterisk, but such a vague reference gives us no clue of how to use that function to our advantage.

Any help is appreciated. If more information is needed to help with this issue, just let us know. Thank you!

QueueMetrics:
QM does not care about how many queues you have or if an agent is shared on multiple queues.
This said, I think I did not understand the question. Can you post some screen-shots of what is happening?

terry_tate:
I have screen shots for you, but can't find how to upload them to a post. Quick help? Thanks for the reply!

Dug around for an answer after posting this. Found it in the Problems forum.

terry_tate:
When we add pipe-separated queues under an alias,



the queues show up correctly on the Queues Config page (note the 5 blocked out queues, hidden for company privacy)...



but the queue disappears altogether from the agents' Add Member dropdown list (again, 5 queues hidden, but LM CS OWH is gone).



All images uploaded with ImageShack.us

QueueMetrics:
On the agent's page you only see atomic queues not composite queues.

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