QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: jmt on August 06, 2008, 16:02:43

Title: Realtime Call Center Monitoring Suggestion
Post by: jmt on August 06, 2008, 16:02:43

I always have Realtime call center montioring running on my computer.  Currently it provides Agents, Queues, Members.  The one feature missing from this page is the "Today at a glance".  If I want a summary of the day I have to go to another view.  Can the Today at a Glance be added to this page?  It would be great if it had the Hide or Show button like the current options.  Thanks!

Title: Re: Realtime Call Center Monitoring Suggestion
Post by: QueueMetrics on August 07, 2008, 12:51:37

This will be included in a future release - the problem doing it today is that it would be a bit more expensive computationally than a realtime report. So we are working on this issue.
 ;D