QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Richarddb on January 25, 2011, 11:41:13

Title: Custom Report error after Update to 1.6.3.1
Post by: Richarddb on January 25, 2011, 11:41:13

I get the following error when i try to run a custom report after the update:

(http://i888.photobucket.com/albums/ac88/Enovation_Apps/error.jpg)


How can this be solved?

Title: Re: Custom Report error after Update to 1.6.3.1
Post by: QueueMetrics on January 25, 2011, 13:59:23

This means you have more agents than the licensed ones.

Title: Re: Custom Report error after Update to 1.6.3.1
Post by: Richarddb on January 25, 2011, 15:11:43

Before the update there was no problem with it. Do we need to copy a licensefile? Or something else?

Title: Re: Custom Report error after Update to 1.6.3.1
Post by: QueueMetrics on January 26, 2011, 09:42:37

The only thing I can think of is that you had agent rewriting enabled before and you don't have it anymore. The agent counting has not been changed in the last couple of years.

Title: Re: Custom Report error after Update to 1.6.3.1
Post by: Richarddb on January 26, 2011, 10:07:20

Where can i check if this is changed? We run daily reports so it's an important issue for us.

Title: Re: Custom Report error after Update to 1.6.3.1
Post by: QueueMetrics on January 27, 2011, 09:16:53

Please request an unlimited-agents demo key - so you can check how many agents are actually included in your reports.

Title: Re: Custom Report error after Update to 1.6.3.1
Post by: Richarddb on January 27, 2011, 15:36:48

Strange but now it's working again (didn't change anything). Hope it will keep working now :)

Title: Re: Custom Report error after Update to 1.6.3.1
Post by: QueueMetrics on January 28, 2011, 09:38:06

There was nothing in the upgrade to break it....  ???