QueueMetrics > General Asterisk configuration

Queue Full statistics

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dockmaster:
Dear folks,

I am currently evaluating Queuemetrics in a small callcenter setup. I have not yet configured
Agents or dynamic QueueMembers but QueueMetrics already gives some nice statistics.

However, in this setup it happens from time to time that the Queue is returning status
"FULL" (which is okay since it is configured like this). However, we would like to somehow
have this situation end up in the statistics in some way (e.g. as a "unsuccesful call b/c of full
queue").

Maybe the feature is already there but I did not find anything like it.

Thanks
Sascha

QueueMetrics:
What do you mean by status FULL? you have a maximum number of calls waiting configured?

dockmaster:
Hello there,

yes, there is a maxlength configured in queues.conf. Thus, when a new caller
enters the queue, he is rejected the ${QUEUESTATUS} is set to FULL.

Thanks for any help
Sascha

QueueMetrics:
What is the line that gets appended to the queue_log?

gb_delti:
I have the same question and would like to bump up the topic.

Unfortunately Asterisk doesn't write anything into the queue_log when a queue is full. But thanks to the Queue status variable, I could use the System application to manually add an entry to queue_log - if QM can process that.

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